User & Site Assessment
We did 40+ commuter interviews and 10+ site visits to understand the current system of navigating at Majestic. We learnt that people largely struggled and found their way only by asking others. We also noted that the current maps didn't provide any relevant information about bus routes.
Design Process
I followed a highly iterative design process to take us from understanding of the commuters to design of the new system. This included workshops with other experts, meetings with stakeholders, 4-5 versions of the system till we finalised, and public feedback reviews.
Design Feature 1 — Bay-wise color scheme to find your platform quickly
Design Feature 2 — Sorting routes by designation areas instead of platform numbers
Design Feature 3 — Key areas of Bangalore map to relate platform numbers to where they lead to in the city
Design Feature 4 — Secondary set of maps at the entrance of every bay
Web App — Available via scanning a QR code on the print maps, people can now easily search for their bus by destination, bus stop, bus number and/or platform number
majestic.bmtc.co.in
Public Feedback Loop
Public design needs public feedback. We shared the design files online and got experts, enthusiasts, daily users and random people to take a look and leave their feedback on usability and data accuracy.
Launch
The BMTC staff inaugurated the launch of the new maps!
Bringing data, design and government together to design a new system for wa finding at Bengaluru's largest bus depot.
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